Jira Service Desk Course

The Jira Service Desk training course covers all the concepts of the software and includes extensive hands-on exercises to embed learning. This course is suitable for new users and administrators.

The Jira Service Desk training course covers the following topics:

  • Introduction
  • Terminology
  • Customising
  • Users
  • Agents
  • Customers
  • Collaborators
  • Portals
  • Queues
  • Service Level Agreements (SLA’s)
  • Calendars
  • Customer Feedback
  • Knowledge Base
  • Automation
  • Screens, Fields
  • Workflows
  • Reports

Duration: 1/2 day

Who should attend:

Users and administrators and anyone interested in learning how to use Service Desk.

Where and When:

This course can be run onsite, online, or view our public course schedule below for courses in your city.

Contact One Dot on 1800 996 194 or training [at] onedot.com.au to to arrange to have this course delivered onsite or online.

Jira Service Desk Training Public Dates:

CityDateDurationSpacesType
BrisbaneJan 291/2 DayYesPublic
SydneyJan 151/2 DayYesPublic
MelbourneJan 221/2 DayYesPublic
To book and for course pricing contact 1800 996 194 or training [at] onedot.com.au.

Prerequisites:

No prerequisites, but a basic understanding of Jira will be beneficial.
Contact One Dot on 1800 996 194 or training [at] onedot.com.au for further information on Jira training courses, onsite training, or view our course schedule.